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Shipping Policy
To safeguard consumer rights and interests, enhance service experience, and elevate service quality, Onelectr (hereinafter referred to as "this website", "we", or "our") has specially formulated this shipping policy (hereinafter referred to as "this Policy") to ensure efficient, transparent, and timely order delivery. Please read this Policy carefully prior to placing an order.
Please note that upon completion of payment, you are deemed to have read and understood this Policy.
1. Order Processing and Timeframes
a) Under normal circumstances, we will verify and process your order within 48 hours. Kindly allow us 1-3 business days to prepare your ordered products and arrange shipment. Once the order is dispatched, we will send you the relevant logistics tracking number via email, enabling you to monitor the shipping status at any time.
b) In exceptional circumstances—such as promotional periods, public holidays, or other peak periods resulting in high order volumes—we will verify and process your order within 5 business days.
2. Product Shipment and Address Modification
a) We will arrange shipment based on the delivery address and recipient information provided by the payer. If the goods fail to be delivered to the provided address or the recipient cannot be contacted, we will use the contact details in your order to get in touch with you to adjust the address, update the recipient information, arrange alternative pickup methods, or cancel the order.
b) If you need to modify the shipping address after placing the order, such modifications must be completed before the order is shipped. If you alter the address directly without notifying us, we will not be liable for any damage or loss of the corresponding products arising therefrom.
c) If you request an address modification after the order has been shipped, we will assist you in contacting the logistics company. If the shipment can be intercepted and the address adjusted mid-transit, we will coordinate with the logistics company to make the change. If interception is not feasible, the address can only be modified once the product arrives at the original shipping address provided when placing the order, and all logistics costs incurred by the address modification shall be borne by you.
d)All orders enjoy free shipping.No extra shipping fees will be charged for your order.
3. Product Packaging
Given the special nature of electronic products, we will ship them in either single or multiple packaging (depending on the product specifics).
4. Delivery Time and Shipping Scope
a) Typically, you may receive the package within 7-15 business days, depending on your location. However, delivery time is subject to local delivery speed and customs clearance procedures, which are beyond our full control. If your order has not been delivered within the expected timeframe, please use your unique tracking number to check the order status.
b) Delivery services are available from Monday to Friday, excluding public holidays. Unforeseeable delays may occur during holidays and promotional seasons due to factors beyond our control; we appreciate your understanding and patience.
c) We offer an extensive shipping range and are committed to serving customers worldwide. Currently, we can deliver to numerous countries/regions. When placing an order, simply fill in the shipping address accurately, and the system will automatically verify if it falls within our delivery scope. If your shipping address is in a remote or special area, it may affect the delivery time and shipping costs.
5. Shipping and Logistics Partners
a) All orders placed on this Website will be delivered by third-party logistics companies upon successful order confirmation.
b) For most orders, we cooperate with international logistics companies such as DHL and FedEx for shipment. Therefore, after receiving the tracking number, please log on to the official website of the respective logistics company to check the order status.
6. Disclaimers
a) Unless otherwise stipulated by relevant laws, we shall not be liable for any delay or failure to fulfill any obligations under this Policy, nor for any loss or damage (including indirect or consequential loss of profits, data, or other damages) claimed by you.
b) Except as required by applicable laws, if this Website is held liable for any matters related to this Policy (or the goods provided under this Policy) for any reason, our total liability to you shall be limited to the price of the goods and services provided in connection with the liable matter. Under no circumstances shall we be liable for any indirect or special damages, including loss of business profits.
c) We shall be exempt from fulfilling our obligations under this Policy if we are unable to do so due to strikes, work stoppages, riots, industrial actions, fires, storms, legal operations, or other events beyond our reasonable control.
7. Other Agreements
a) These terms apply to all transactions where we supply goods to you.
b) If there is any inconsistency between these terms and any order you submit or any other agreement with us, these terms shall prevail unless we agree otherwise in writing.
c) If any provision of this Policy becomes illegal, invalid, or unenforceable at any time, the legality, validity, or enforceability of the remaining provisions shall not be affected or impaired.
8. Policy Modifications
We reserve the right to update this Shipping Policy at any time. All changes will be posted on this page, and we recommend that you check for updates regularly.
9. Final Interpretation Right
The final interpretation of this Policy shall belong to Onelectr Website.
If you have any questions or suggestions about this shipping policy, you can contact us.
